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How to File a Complaint Against a Police Officer — Step by Step in Jerusalem
Anyone who believes they were harmed by police conduct can file a complaint with MAHASH (Police Investigations Department) or the Public Complaints Commissioner — free, no lawyer required.
About Jerusalem
Jerusalem, Israel's capital, hosts a large Israeli-Ethiopian community concentrated historically in the Gondar neighbourhood in the north and with significant presence in Kiryat HaYovel and other areas. The city is home to the Centre for Ethiopian Jewish Heritage and several traditional synagogues led by kessim, alongside a broad housing market.
Two Complaint Bodies
MAHASH (Police Investigations Department) handles suspected criminal misconduct — assault, excessive force, bribery. It operates under Justice Ministry oversight.
The Public Complaints Commissioner is an independent external body for non-criminal misconduct — rudeness, poor judgment, delayed response.
Filing with both is often advisable.
Step-by-Step
Step 1 — Collect evidence. Officer name and badge number, exact date/time/location, witness names and phones, photos or video (legal in public spaces), any documents received, and a same-day medical record if you were injured.
Step 2 — File with MAHASH. Online at mahash.gov.il (fastest) or in person at a MAHASH office in Tel Aviv, Jerusalem, Haifa, or Be'er Sheva. Time limit: 30 days (extensions available with justification).
Step 3 — File with the Ombudsman. Online or by registered mail at ombudsman.gov.il. The Ombudsman must notify you of any decision and its reasoning.
Free support from TEBEKA. TEBEKA provides free complaint drafting, representation before MAHASH, and case monitoring. Call 1-800-20-20-16 or visit tebeka.org.il.
Realistic Outcomes
Most files are closed without action, but documented complaints build a record. Two incidents against the same officer can trigger internal affairs review. Criminal charges are rare but possible with strong evidence. Civil lawsuits are a parallel option for damages.
Ethiopian community in Jerusalem
- Community population
- ~30,000
- Share of city
- ~4%
- Main neighbourhoods
- גונדר, קרית היובל, פסגת זאב
- Community services
- מרכז מורשת יהדות אתיופיה, ENP
More rights in Jerusalem
This right in other cities
FAQ — Jerusalem
- How many Ethiopian-Israelis live in Jerusalem?
- The Ethiopian-Israeli community in Jerusalem numbers approximately ~30,000 residents — around ~4% of the city's population. Main neighbourhoods: גונדר, קרית היובל, פסגת זאב.
- How do I claim How to File a Complaint Against a Police Officer — Step by Step in Jerusalem?
- Contact Tebeka — they operate nationally including in Jerusalem. For support: מרכז מורשת יהדות אתיופיה, ENP.
- What community support is available in Jerusalem for this right?
- In Jerusalem, the following organisations can assist with paperwork, translation and entitlement: מרכז מורשת יהדות אתיופיה, ENP.
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Employment Rights for People with Disabilities
The Equal Rights for Persons with Disabilities Law requires employers to make reasonable accommodations. Entitlements include a mobility allowance, tax benefits, and NII cost reduction.
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Rights Against Employment Discrimination
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